Privacy Policy

Last updated: June 12, 2026

Your privacy is important to us at AscellaOne. We respect your privacy regarding any information we may collect from you across our website.

Collection of Personal Information from Site Visitors

When you visit AscellaOne.com, we may collect and/or track:

1. The visitor's home server domain names, email address, type of computer, files downloaded, search engine used, operating system, and type of web browser;
2. The email addresses of visitors that communicate with AscellaOne via email;
3. Information knowingly provided by the visitor in online forms, surveys, email, and other online submissions (including demographic and personal profile data); and
4. Aggregate information on pages accessed by a visitor.

Use of Personal Data

AscellaOne may use the information it collects online for a number of different reasons — for example, to respond to you, to fulfill your order or contact you with information about your order, to send you email alerts, to send you documents you request, to send you newsletters, or to process your online job application.

For potential registered users, we will compare information you provide to the database of information provided by your employer or health plan in order to confirm your eligibility to become a registered user.

Aggregate data that does not identify individual users may be used for internal purposes or provided to third parties. Personally identifiable information — such as names, postal addresses, email addresses, phone numbers, and other personal information that visitors voluntarily provide to AscellaOne — may be added to our databases and used for future communications regarding site updates, new products and services, the confirmation of transactions through the portals, upcoming events, and other purposes in accordance with state and federal law.

Use of Cookies

We use "cookies" to customize the browsing experience. Cookies are simple text files stored by a browser, and they provide a method of distinguishing among visitors to our sites. We use cookies to store a randomly generated tag on the visitor's computer so that when he or she revisits our sites, we may recognize the visitor by the internet cookie and customize the visitor's experience accordingly.

The cookies created on your computer by using our sites do not contain personally identifiable information. A visitor can refuse a cookie, or delete the cookies file from his or her computer at any time by using any one of a number of widely available methods. However, you should be aware that if you disable the cookies feature of your browser, you may not be able to use the portals within our site.

Disclosure of Personal Data to Third Parties

AscellaOne will not release personally identifiable information to any party unless required to do so by government authorities or legal process in accordance with applicable law, or unless it is otherwise a permitted disclosure under the HIPAA privacy rule.

Link Disclaimer

AscellaOne may provide links to other entities on its sites for your convenience in locating health-related information, services, and products. Please be advised that when you link to these other sites, you are leaving AscellaOne's Site and that these other sites are maintained by entities over which we have no control. Use of such links does not constitute endorsement of the content, viewpoint, policies, products, or services provided or advertised on that site.

Once you link to a site not maintained by AscellaOne, you are subject to the terms and conditions of that site, including but not limited to its privacy policy. Not all products or services provided on a linked site may be covered under your health plan. Participants should refer to their benefits contract for complete details of the terms, limitations, and exclusions of coverage. In addition, certain pharmacies may not be a network pharmacy. Please refer to our pharmacy directory or call AscellaOne to confirm that a listed pharmacy is a network provider.

Security Measures

AscellaOne has implemented numerous security features to prevent the unauthorized release of or access to personal information. When online registration and order forms require users to provide certain information, such as credit card numbers, that information is collected on a "secure" page and is encrypted. Check for the "lock" icon in your browser to confirm you are on a secure page.

You should be aware that despite these and other security measures implemented by AscellaOne, no security process is completely foolproof. The confidentiality of any communication or material transmitted to or from AscellaOne via this Site or email cannot be guaranteed. AscellaOne is not responsible for the security of information transmitted via the internet.

Visitors who prefer to communicate with AscellaOne by means other than through our site may write to us via regular mail at: AscellaOne1055 Westlakes Drive, Suite 200 Berwyn, PA 19312

Opt-Out Right

Visitors may opt out of having certain personally identifiable information used by AscellaOne to email information about its products and services — to the extent that sending such materials is unrelated to the purpose for which you provided information — by contacting AscellaOne via regular mail at the address above.

Access to and Ability to Correct Personal Data

Registered users may change or update their personal information in the registered user portal area on the Site. You may also update your information by contacting us via regular mail at the address above.

Collection of Personal Data from Minors

The AscellaOne website is not intended for use by children under the age of 18. To the extent we are able to determine the age of visitors by their submissions to or communications with the AscellaOne site, we will not knowingly:

• Collect or post information from individuals under the age of 18 ("children") without their parent's or guardian's consent; or
• Provide any personally identifying information collected from children, regardless of its source, to any third party for any purpose whatsoever.

Right to Contact User

AscellaOne reserves the right to contact site visitors regarding their account status and changes to the member handbook, the privacy policy, or any other policies or agreements relevant to those who visit the site.

Right to Change Privacy Policy

AscellaOne reserves the right to change this Privacy Policy at any time by notifying visitors of the existence and location of the new or revised Privacy Policy.